2nd Line Support Engineer

Perm, £25 - 35K
Cheltenham
Apply for this job ref: HO385

Do you have a passion for IT? Are you an experienced Support Engineer with experience in managed IT, cyber security or cloud services?

Our client, an established local business in Gloucestershire, are entering an exciting new phase of growth, and is looking for an individual to join their team.

The 2nd Line Support Engineer will be acting as an escalated point of contact for client issues raised through 1st line support, and you will be tasked with managing customer escalations and dealing with any urgent required activities. This role will be part of an existing team who are experienced in working to ensure that all of their clients information and IT systems are protected and functioning to the highest possible level.

You will have a varied range of daily responsibilities and tasks, including the management of any Tier 2 level tickets and the taking part in scheduled professional services activities. You will be working with a broad range of technologies within the company’s portfolio, providing IT support as required.

You will need to be able to demonstrate experience in providing IT Support to clients at either a 2nd line level, or extensively at a 1st line level and looking for the next stage in your career. Candidates will need to have exceptional problem solving and high levels of technical knowledge, and have worked in managed IT services or perhaps a similar environment. You will need to have a proactive approach to providing IT Support, and would be working within a service level agreement.

Technical skills in Windows Desktop, Windows Server, Office 365, AV management and some basic TCP / IP networking will all be required.

A strong knowledge of computer / network security tools and techniques is required, as well as a determined approach to problem solving. Strong customer service skills and proven problem solving skills, and ideally a full clean driving licence. You will need to be an effective communicator who is able to multitask, and communicate clearly with a multi-skilled team as well as customers when required.

This role is a permanent position to be based in the Cheltenham office, and the successful candidate will be employed on a full-time basis.

Full job descriptions and full details of the client will be provided to candidates shortlisted by Hooray.

Please provide a recent and relevant CV and we promise to get back to you.

*Hooray is acting as an agency on behalf of the client for this position.

*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.

*Do you know someone for this role? Please enquire about our referral scheme!