Customer Service Advisor

Perm, up to £20K
Cheltenham
Apply for this job ref: HO1332

Would you like to work for a multinational business that is at the forefront of innovation? Do you enjoy communicating with others? Are you an analytical person who can excel under pressure?

If so, Hooray Recruitment could just have the opportunity for you!

Our client in central Cheltenham, who offers a competitive holiday allowance, flexible working, and an innovative and inclusive working environment, is looking for Customer Service Advisors to take in-bound calls and be a first point of contact for emails and live chat users.

Working in a friendly team, as a Customer Service Advisor, you will be working to resolve any technical or operational difficulties or questions users may have and ensuring any issues that cannot be resolved are escalated to the appropriate team in a timely manner.

In addition to providing excellent customer service, you will have excellent verbal and written communication skills, an ability to work well under pressure as well as up to date IT knowledge.

We are looking for confident and positive individuals who like having conversations with customers, someone who is self-motivated and resilient, with a willingness to learn and bridge any knowledge gaps.

In addition, our ideal candidate will be diplomatic with excellent time management skills and an ability to prioritise tasks by importance.

If you are interested in this opportunity, please provide a CV and we promise to come back to you.

All shortlisted candidates will be given full company details and a full job description before being submitted to our client.

*Hooray is acting as an agency on behalf of the client for this position.

*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.

*DO YOU KNOW SOMEONE FOR THIS ROLE? EARN A £150 REWARD FOR ANY SUCCESSFUL REFERRAL! T&C’s APPLY!!