IT Client Account Manager
Do you have a passion for client relations and experience in the IT industry? Can you demonstrate experience of strong client management in a highly customer orientated and technical position?
Our client, an established local business in Gloucestershire, are entering an exciting new phase of growth, and is looking for a professional and experienced individual to join their team.
The Client Account Manager will be responsible for maintaining relationships with key clients on behalf of this excellent IT business, with expectations to take a customer focused and tenacious approach to managing accounts. You will be responsible for the effective co-ordination of service to your assigned accounts, ensuring efficient service is provided and developing strong relationships with customers in a trusted partnership approach.
Your role is to ensure that your client accounts are not only happy with the service provided, but communicated with regularly and efficiently to ensure that the business is providing strong levels of customer service and that any sales opportunities are maximised upon. You will be responsible for making sure that contracts are profitable, and that any service issues are dealt with swiftly and accurately.
You will need to be able to demonstrate previous technical experience in an IT environment, as the role requires you to generate strategies for the clients’ accounts and how the business will ensure that all future requirements are being met and planned for. You will also need the drive to further a career in the sector, demonstrating how your technical experience and knowledge enables you to strategise with your clients and implement any necessary changes and developments to meet their needs as their business moves forward, working in partnership with them to ensure a long-term relationship with the business.
This role is a permanent position to be based in the Cheltenham office, and the successful candidate will be employed on a full-time basis. You will need a full clean driving licence in order to reach client sites.
Full job descriptions and full details of the client will be provided to candidates shortlisted by Hooray
Please provide a recent and relevant CV and we promise to get back to you.
*Hooray is acting as an agency on behalf of the client for this position.
*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.
*Do you know someone for this role? Please enquire about our referral scheme!