Team Leader – Customer Services

Perm, £23 - £25K
Apply for this job ref: HO912

Do you have strong leadership qualities? Would you enjoy moulding and coaching a team to deliver fantastic a customer experience? Are you ambitious and keen to make a difference?

Great. We need you!

Our client is a leading hotel and leisure business who have built an exceptional customer services team who ensure that guests receive high touch experience from the first contact to the last. This new Team Leader role is a key position to make sure this ambition is realised, As the first point of contact for guests, you will lead the team ensuring that they are providing the level of service required, offering coaching, support and ideas to help them where needed. You will also work closely with our properties regarding queries and our offerings and will feed this back in to the customer services team to help them achieve sales and customer services targets.

This team are the first point of contact for new enquiries, and it is therefore key that you are able to make a good first impression when liaising with customers. You will respond to emails and inbound calls but will also make outbound calls to customers to assist with bookings and to advise on other services – spa, restaurant etc. 

You will be part of the leadership team and will have strong interpersonal and communication skills. You will also have an eye for detail and the drive to maintain and improve standards. You should have previous team leading experience and be familiarity with call centres would be strongly preferred.

This is a great role with a growing business who have a fantastic reputation and who offer an excellent package to their employees including discounts on hotel, spa and restaurant stays at any of their properties.

Please apply by providing a recent and relevant copy of your WORD CV and we promise to get back to you.

*Hooray is acting as an agency on behalf of the client for this position.

*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.