Technical Team Leader
Do you have a passion for IT? Are you an experienced Support Engineer with a background in managed IT, cyber security or cloud services?
Our client, an established local business in Gloucestershire, are entering an exciting new phase of growth, and is looking for an individual to join their team.
The Technical Team Leader will be acting as an escalated point of contact for client issues raised through 2nd line support, and you will be tasked with managing customer escalations and dealing with any urgent required activities. This position is a role that is being created in reaction to business growth, and will involve overseeing a team of 2nd line support engineers – providing direction, co-ordinating their activities and acting on behalf of the management team in organising their day to day activities.
This role will be part of an existing team who are experienced in working to ensure that all of their clients information and IT systems are protected and functioning to the highest possible level. You will have a varied range of daily responsibilities and tasks, including the management of any Tier 2 level tickets and the taking part in scheduled professional services activities. You will be working with a broad range of technologies within the company’s portfolio, providing IT support as required.
You will need to be able to demonstrate experience in providing IT Support to clients at a 2nd line level, and be looking for the next stage in your career. Candidates will need to have exceptional problem solving and high levels of technical knowledge, and have worked in managed IT services or perhaps a similar environment. You will need to have a proactive approach to providing IT Support, and would be working within a service level agreement.
Technical skills in Windows Desktop, Windows Server, Office 365, Active Directory, AV management and some basic TCP / IP networking will all be required.
A strong knowledge of computer / network security tools and techniques is required, as well as a determined approach to problem solving. Strong customer service skills and proven problem solving skills, and ideally a full clean driving licence. You will need to be an effective communicator who is able to multitask, and communicate clearly with a multi-skilled team as well as customers when required.
This position will see the chosen individual taking on responsibility for the daily co-ordination of an existing 2nd line support team, and will be reporting into directors. The position is aimed at an individual who is able to show previous experience in both providing technical support to clients, as well as supervising a team of support engineers, as the role has the potential for the right individual to move into a management role in the future as the company continues to grow.
A passion for customer service combined with a technical aptitude and the ability to lead other more junior staff – these are the criteria desired from the right individual for this position, and candidates must be able to demonstrate all these aspects in order to be the right fit for the role.
This role is a permanent position to be based in the Cheltenham office, and the successful candidate will be employed on a full-time basis.
Full job descriptions and full details of the client will be provided to candidates shortlisted by Hooray.
Please provide a recent and relevant CV and we promise to get back to you.
*Hooray is acting as an agency on behalf of the client for this position.
*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.
*Do you know someone for this role? Please enquire about our referral scheme!