Work Plan Coordinator

Perm, £24 - £27K DOE
Cheltenham
Apply for this job ref: HO1122

Are you experienced in workforce or staffing coordination? Are you statistical, highly organised and solutions focused?

Our client, is looking for a full time Work Plan Coordinator for their busy contact centre in Cheltenham.
This is a role where the postholder will be responsible for producing reports on staffing on a short, medium and long term basis, monitoring call flows and availability with a focus on ensuring appropriate cover at all times.
Providing data relating to call volumes, how they meet SLA’s and producing information on how this can be improved will also be part of this varied and interesting role.
Being responsible for a large degree of administration, the role will also include levels of communication with a variety of individuals at different levels, so good people skills are a must!

We are looking for an individual with a high degree of expertise on Excel or a work planning system who is efficient, organised and very self-motivated.
In addition the successful candidate will need to be confident, driven and be happy to work in a busy contact centre.

Although not essential, our ideal candidate will have worked in a call or contact centre in a similar role.

Full job descriptions will be provided to candidates short listed by Hooray Recruitment and in the first instance you should provide a CV in relation to this vacancy.

All candidates will be responded to.

*Hooray is acting as an agency on behalf of the client for this position.

*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.

*Do you know someone for this role? Please enquire about our referral scheme!