IT Support

Perm, £20 - 23K DOE
Near Gloucester
Apply for this job ref: HO506

Do you have a passion for IT? Do have some experience in IT Support? Would you like to work for a successful and growing Gloucestershire business?

If so, Hooray could have just the role for you!

Our client, an established local business near Gloucester, are looking for an individual to join their busy and close-knit team.

Reporting to the IT Manager and working as part of a small team, you will be acting as the first point of contact for all IT related enquiries specifically responsible for handling both hardware and software related questions / requests and escalating where appropriate to the relevant resource(s).

Proven proficiency in supporting multiple users, systems and hardware is vital with a working knowledge of ITIL processes and procedures. Prior experience of providing training and advice to a user base is essential with an ability to liaise with in-house and third party suppliers as appropriate.

Evidence of controlling and owning all enquiries logged, from initial assessment through to resolution through the use of helpdesk software and support ticketing system(s) is crucial. Demonstrating experience of maintaining a user knowledgebase would be preferential with prior involvement in contributing to improving service delivery an advantage.

Previous exposure to a range of hardware and software technologies will be essential to the success of this role. The successful candidate will have excellent customer service skills both verbal and written with the ability to prioritise being essential. You will be results-driven and a keen problem solver and you’ll thrive working as part as a team but also being able to manage your own workload, often in a fast-paced environment.

The role of IT Support comes with a generous remuneration package and annual leave allowance plus contributions to company pension scheme, health insurance amongst other perks.

Full job descriptions and full details of the client will be provided to candidates shortlisted by Hooray.

Please provide a recent and relevant CV and we promise to get back to you!

*Hooray is acting as an agency on behalf of the client for this position.

*Hooray is proud to be a corporate member of the REC, the recruitment industry’s leading professional body.

*Do you know someone for this role? Please enquire about our referral scheme!